Heerson make every effort to deliver your order as quickly as possible.
Most of our products can be delivered the same day. To assure same-day delivery, orders must be received before 1:30 pm, Monday – Sunday, IST. Orders received after that time may be delivered the following day. Proof of delivery will be provided in case of any dispute in delivery.
Regretfully, we are unable to guarantee time of delivery to rural route addresses, hotels, hospitals, military bases or cemeteries. To request a specific delivery time, please type it into the Special Instructions field during checkout. We will do our best to accommodate your preferences.
Before major holidays, we recommend that you place your orders at least five days in advance. Express delivery products may not be delivered along with courier products Heerson, in conjunction with our service providers, will attempt to deliver a product on the requested delivery day. You acknowledge that requested delivery dates are non-binding estimates only and that you have no claim against us for any delays or early deliveries. We reserve the right to make deliveries in installments, which shall not relieve you from your obligation to accept and pay for remaining deliveries. Our service providers do not telephone prior to delivering packages, and we cannot guarantee the time of delivery. All products are deemed accepted upon our delivery of the product to you or your designated recipient’s address.
Past events is not responsible and does not guarantee refund for cases where: Dry Fruits, Sweets, Mukwas, gift products and preserved items delivered to incorrect addresses supplied by the sender. Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender. Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender. Product quality problems caused by improper handling by the recipient.
If the product you have purchased from Heerson is faulty, damaged, inedible or defective, we will happily refund the purchase price using your original payment method or exchange the product.
Heerson reserves the right to have the product assessed for acceptable quality prior to providing you with a suitable remedy.
Heerson reserves the right to deny a refund or an exchange without proof of purchase.
To make a claim under our Returns Policy, you must provide us with a valid receipt and notify us within 24 hours of purchase. The staff member handling your request will advise if you need to return the item back to the store. Any cost incurred by you in bringing the item back to the store, will be borne by you.
If you have any questions about our returns policy, please talk to our Store Manager or do not hesitate to contact us:
Shop No A/9-10, Argarwal Market, Mongibai Road, Near Railway Station, Vile Parle(E)